FAQs Archive - Carbone Collision Center

What is a Supplement?

optimaadmin — Fri, 07 Dec 2018 07:37:32 +0000

A Supplement is typically an estimate for hidden or additional damage that we didn’t know about during the initial estimate. Supplements are very common. If we find additional damage, we will notify you and your insurance company.

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What does the repair process entail?

optimaadmin — Fri, 07 Dec 2018 07:37:06 +0000

There are 10 steps included in our repair process at Lithia Body and Paint of Bend. Below is an abbreviated version of the repair process:

Step 1. Evaluate vehicle, identify repair needs, prepare estimate, and contact insurance company to file claim if needed.

Step 2. Confirm insurance coverage, review payment policy, schedule repairs, present repair order for your confirmation, and submit our estimate to your insurance company for approval if needed.

Step 3. Obtain repair parts

Step 4. Begin Auto Body Repairs

We start disassembling the damaged parts. If we find additional damage, we will notify you and provide a written supplement.

Step 5. All damaged parts are replaced or repaired. Vehicle inspection will follow.

Step 6. We prepare your vehicle for painting. Cleaning, Sanding, Priming, Sealing, and Masking are a part of this step.

Step 7. New paint is mixed with your vehicles existing color. We then apply multiple coats to the repaired area of your vehicle and follow up with clear coats that add gloss and protection to your vehicle.

Step 8. We assemble the final parts, and we carefully inspect your car to ensure your vehicle’s repairs meet our high standards. Your vehicle is also cleaned.

Step 9: We contact you to give you an update on the repairs for your car after they are completed, and we schedule a time for you to pick up your car.

Step 10: In the final step, we meet with you to discuss the repairs and finalize paperwork and payment. We ensure all your questions are answered.

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Is Lithia Body & Paint of Bend certified by a manufacturer?

optimaadmin — Fri, 07 Dec 2018 07:24:40 +0000

We are I-CAR Gold trained and GM certified.

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Do you offer Express 1 to 3 day repairs?

optimaadmin — Fri, 07 Dec 2018 07:24:05 +0000

Yes, we offer 1 to 3 day repairs. However, your vehicle has to qualify for it, and we determine if your car qualifies by the scope and size of the repair needed for your vehicle

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How long will my repairs take?

optimaadmin — Fri, 07 Dec 2018 07:23:36 +0000

The length of time depends on the repair. We will give you an estimate after we access your car.

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Will you update me to let me know when my car will be fixed?

optimaadmin — Fri, 07 Dec 2018 07:23:08 +0000

Yes, our customer service representatives will contact you during the repair process. They can call, text, or email you depending on how you would like to be contacted.

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What if I need a rental car while my car is being fixed?

optimaadmin — Fri, 07 Dec 2018 07:22:34 +0000

We will happily direct you to Enterprise Rental Car. Their phone number is 541-383-1717.

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Do you offer a shuttle service?

optimaadmin — Fri, 07 Dec 2018 07:21:59 +0000

Yes, we offer a shuttle service to our customers as needed. Please ask us about this service if it is something you are needing.

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Do I need more than one estimate?

optimaadmin — Fri, 07 Dec 2018 07:21:30 +0000

No, you do not need more than one estimate. If your insurance provides you with an estimate, that is all you need.

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How do I know you will accept my insurance?

optimaadmin — Fri, 07 Dec 2018 07:21:01 +0000

We work with ALL insurance companies.

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